Privacy Policy

Brandy Austin Law Firm, PLLC

Effective date: August 12, 2026
Last updated: August 12, 2026

This Privacy Policy applies to information collected online from users of this website, brandyaustinlaw.com, operated by Brandy Austin Law Firm, PLLC (“the Firm,” “we,” “us,” or “our”). It explains what information we collect, when and how we use it, how we protect it, and the choices you have regarding your personal information.

This policy is not an offer of legal representation. Submitting information through this website does not create an attorney-client relationship. See “Contacting the Firm and Attorney-Client Relationship” below.

What personal information is collected through this website, and how is it used?

We collect information about visitors in three ways: directly from you, from our web server logs, and through cookies and similar technologies. We use this information primarily to respond to your inquiry, to provide legal services if you become a client, and to operate and improve this website. We do not sell your personal information, and we do not share it with others except as described in this policy or where we believe in good faith that the law requires it.

Information you provide to us

If you complete a contact or intake form on this website, we will ask you to provide personal information such as your name, email address, telephone number, and a description of the legal matter you are inquiring about. If live chat is available on this site, you may be asked to provide similar information in order to participate.

Please do not submit confidential, proprietary, or sensitive personal information through this website’s forms or chat. This includes Social Security numbers, dates of birth, driver’s license numbers, financial account or credit card numbers, medical records, and detailed facts about your legal matter that you would not want disclosed. Website forms and chat are not secure or privileged channels. If you submit sensitive information, you do so at your own risk, and we will not be liable to you or responsible for the consequences of your submission.

We use the information you provide in order to:

• respond to your inquiry and evaluate whether the Firm can assist with your matter;
• schedule and confirm consultations and appointments;
• perform a conflicts check before we can discuss your matter in detail or agree to represent you;
• communicate with you about your matter if you become a client; and
• send you occasional communications from the Firm, from which you may opt out at any time as described below.

Payments. If you pay an invoice or fund a trust account through the payment links on this website, those payments are processed by Clio, a third-party payment and practice management provider. Payment card and bank account information is submitted directly to that provider and is handled under its own terms and privacy policy. We do not collect or store full payment card numbers on this website.

Web server logs

When you visit our website, we may track information about your visit and store it in web server logs, which are records of activity on our site. Our servers capture and save this information automatically. Examples of what we may collect include:

• your Internet protocol (IP) address;
• the name of your Internet service provider;
• the town/city, county/state, and country from which you access our website;
• the browser or device you use;
• the number of links you click within the site;
• the date and time of your visit;
• the web page from which you arrived at our site;
• the pages you viewed on the site; and
• searches or queries you conducted on our website.

Information collected in web server logs helps us administer the site, analyze its usage, protect the website and its content from misuse, and improve the visitor experience.

Cookies and similar technologies

Our website may use cookies and similar technologies to store and help track information about you. Cookies are small pieces of data sent to your browser from a web server and stored on your device. We use cookies to recognize returning visitors, help you navigate the site, understand where visitors go on the site, and save preferences so you do not have to re-enter them on each visit.

Most browsers are initially set to accept cookies, but you can set your browser to notify you when you receive a cookie or to refuse cookies altogether. Some features of this and other websites may not function properly if you decline cookies. For general information about managing cookies, see All About Cookies.

By continuing to use this website, you consent to the use of cookies and similar technologies in accordance with this Privacy Policy.

Analytics and third-party services

We use analytics services provided by third parties to understand how visitors use our site. This website uses Google Analytics, deployed through Google Tag Manager. These services may collect information sent by your browser as part of a page request, including your IP address and cookie identifiers, and report it to us in aggregate form so that we can understand website trends. You can opt out of Google Analytics across websites using the Google Analytics Opt-out Browser Add-on and can manage Google’s advertising cookies through Google Ad Settings.

We may also use services provided by third parties to display relevant content and advertising about the Firm. These providers may use cookies, web beacons, and similar technologies to collect information from this website and elsewhere online, and may use that information to measure the performance of our advertising and to show our advertisements to people who have previously visited this website. We do not share the substance of your inquiry, the nature of your legal matter, or any information identifying you as a prospective or current client with any advertiser, ad server, or ad network. You may opt out of interest-based advertising by some third parties at www.aboutads.info/choices and www.networkadvertising.org/choices.

Do Not Track signals

Our web services do not currently alter, change, or respond to Do Not Track (DNT) requests or signals sent by browsers. As described above, we track site activity using web server logs, cookies, and similar technologies.

SMS Terms & Conditions

By providing your mobile number to Brandy Austin Law Firm, PLLC and agreeing to the consent statement on our contact or intake form, you agree to receive text messages from us about your legal inquiry and, if you retain us, about your matter. For help, reply HELP or call us at (817) 841-9906. To stop receiving messages, reply STOP at any time. Message frequency varies. Message and data rates may apply.

1. Purpose of messages. If you consent to SMS communications, you will receive text messages at the mobile number you provide. These messages may be automated and relate to your legal inquiry or matter, including responses to consultation requests, appointment scheduling and reminders, requests for or delivery of documents and information, case status updates, court dates and deadlines, and billing or account questions. We do not send promotional offers, coupons, discounts, sweepstakes, or third-party marketing by text message.

2. Consent is not a condition of representation. Consent to receive automated text messages is not a condition of contacting the Firm, scheduling a consultation, or retaining us as your attorneys. If you prefer, we will communicate with you only by telephone, email, or mail. You may withdraw consent at any time without affecting your inquiry or your representation.

3. Text messages are not secure. Text messaging is not a confidential or secure method of communication. Messages may be retained by your wireless carrier and may be visible to anyone with access to your device. Please do not send confidential or sensitive information by text message. Exchanging text messages with the Firm does not, by itself, create an attorney-client relationship.

4. Frequency of messages. Message frequency varies depending on the stage of your inquiry or matter and the activity in your case. You will receive only messages relevant to your inquiry, your matter, or your account with the Firm.

5. Opt-out and support options. You may opt out at any time by replying STOP. Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us, and we will send one confirmation message acknowledging that you have unsubscribed. If you wish to resume messages, reply START. For assistance, reply HELP or call us at (817) 841-9906. Opting out of text messages does not opt you out of other communications about your matter; we will continue to reach you by telephone, email, or mail as needed.

6. Confidentiality of your mobile number. We will maintain the confidentiality of your mobile number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile number, text messaging opt-in data, and consent will never be sold, rented, or shared with any third party for that party’s own marketing purposes. For operational purposes only, your name and mobile number may be shared with service providers who assist us in delivering our SMS communications, and those providers may use that information solely to deliver messages on our behalf.

7. Wireless carrier rates and services. Wireless carrier message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

Contacting the Firm and attorney-client relationship

Contacting the Firm through this website, by email, by text message, or by telephone does not create an attorney-client relationship. An attorney-client relationship with Brandy Austin Law Firm, PLLC is created only when the Firm and the client sign a written engagement agreement.

Because no attorney-client relationship exists before an engagement agreement is signed, information you send us through this website may not be privileged or confidential, and we may already represent, or may later represent, a party adverse to you. We perform a conflicts check before discussing any matter in detail. For these reasons, please limit the information in your initial inquiry to what is necessary for us to contact you and determine whether we can help.

Information you provide to us after we agree to represent you is protected by the attorney-client privilege and by our professional obligations under the Texas Disciplinary Rules of Professional Conduct, which are broader than the commitments in this policy. Where this policy and our professional confidentiality obligations differ, our professional obligations control.

How is personal information protected?

We take appropriate security measures to help protect your personal information from accidental loss and from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee that unauthorized persons will never defeat our security measures.

How long do we keep information?

We retain website inquiry information for as long as needed to respond to your inquiry and to maintain records of conflicts checks. Client files and related information are retained in accordance with our file retention policy and our obligations under Texas law and the Texas Disciplinary Rules of Professional Conduct, which in some circumstances require retention for a period of years after a matter concludes. Web server logs and analytics data are retained for a limited period for security and analytical purposes.

Who has access to the information?

We will not sell, rent, or lease mailing lists or other user data, and we will not make your personal information available to unaffiliated parties, except as follows:

• to service providers, vendors, and contractors who process information on our behalf in order to operate the Firm and this website, such as our practice management and payment provider, website host, email and messaging providers, and analytics providers, each of whom is permitted to use the information only to provide services to us;
• if we are unable to assist with your matter but know of an unaffiliated attorney or firm that may be able to help you, we may refer you and share the information you provided with that attorney or firm;
• to courts, opposing parties, experts, and others as reasonably necessary to represent you, if you become a client and consistent with our professional obligations; and
• as required by law or legal process, in a matter of public safety, in connection with the transfer of the Firm’s assets (for example, if the Firm is acquired or dissolved), or if we believe in good faith that disclosure is necessary to protect our rights or property.

Notwithstanding the above, mobile telephone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.

How can I correct, amend, or delete my personal information, or opt out of future communications?

You may opt out of future contacts from us at any time. Contact us using the information in the “Contact us” section below to:

• ask what data we have about you, if any;
• change or correct data we have about you;
• ask us to delete data we have about you; and/or
• opt out of future communications from us.

Requests to delete information are subject to our obligations to retain client files and conflicts records under applicable law and the Texas Disciplinary Rules of Professional Conduct. We will tell you if we cannot honor a deletion request for that reason.

Texas residents

The Texas Data Privacy and Security Act may provide Texas residents with rights to confirm whether we process their personal data, to access and correct that data, to obtain a copy of it, to delete it, and to opt out of the sale of personal data or its use for targeted advertising or certain profiling. We do not sell personal data. To exercise any right you may have, contact us using the information below; we will verify your identity before responding. If we deny your request, you may appeal by replying to our response, and you may contact the Texas Attorney General at texasattorneygeneral.gov if your appeal is denied.

California residents

If you are a California resident, you may have rights to request access to, correction of, or deletion of personal information we have collected about you, and to be free from discrimination for exercising those rights. We do not sell or share personal information for cross-context behavioral advertising. To make a request, contact us using the information below.

Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided us with personal information through this site, please contact us and we will delete it.

Links to other websites

This website contains links to third-party websites, including social media platforms, directories, and our payment provider. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit from a link on our website.

Changes to this policy

If our information practices change in a significant way, we will post the revised policy on this page and update the “Last updated” date above.

Contact us

Brandy Austin Law Firm, PLLC

Arlington office
2404 Roosevelt Dr.
Arlington, TX 76016

Telephone: (817) 841-9906

Dallas office (by appointment)
2001 Ross Ave., 7th Floor
Dallas, TX 75201

Telephone: (214) 432-6616